Privacy Policy

Last updated: March 2025

1. Introduction

Fatra LLC (“Fatra”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the Fatra platform, website, and related services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

We collect the following categories of information:

Account & Registration Information

Name, email address, password, business name, commercial registration number, and Fatra Verification Code.

Business & Financial Information

Financial statements, bank account details, trade licenses, invoices, credit history, and other documents required for credit assessment.

Transaction Data

Records of purchases, payments, invoice uploads, and financing activity conducted through the Platform.

Usage & Technical Data

IP address, browser type, device information, pages visited, and interaction data collected automatically when you use the Platform.

Communications

Messages, emails, and other correspondence you send to us or through the Platform.

3. How We Use Your Information

We use the information we collect to:

  • Verify your identity and eligibility to use the Platform.
  • Process and assess financing applications through our licensed financial institution partners.
  • Facilitate invoice settlement between suppliers and financial institutions.
  • Communicate with you about your account, transactions, and updates to the Platform.
  • Comply with applicable legal, regulatory, and anti-money laundering obligations.
  • Detect, prevent, and investigate fraud, abuse, or other prohibited activities.
  • Improve and optimize the Platform and our services.

4. Sharing of Information

We may share your information with:

  • Licensed Financial Institution Partners: To assess and process financing applications on your behalf.
  • Suppliers and Businesses: To facilitate transactions and invoice settlement between parties on the Platform.
  • Service Providers: Third-party vendors who assist us with platform operations, analytics, security, and communications, under strict confidentiality obligations.
  • Regulatory Authorities: Where required by law, court order, or government regulation in any GCC jurisdiction.
  • Business Transfers: In connection with any merger, acquisition, or sale of Fatra or its assets.

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal and business information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial and transactional records may be retained for a minimum of 5 years in accordance with applicable GCC financial regulations.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, access controls, and regular security assessments.

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Cookies and Tracking

The Platform uses cookies and similar technologies to enhance your experience, analyze usage patterns, and improve functionality. You may control cookie preferences through your browser settings, though disabling certain cookies may affect Platform functionality.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal retention requirements.
  • Object to or restrict certain processing of your data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@fatra.io. We will respond within a reasonable timeframe in accordance with applicable law.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

The Platform is intended for use by registered business entities and their authorized representatives. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify registered users of material changes via email or through the Platform. The “Last updated” date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Fatra LLC

Kuwait City, Kuwait

Email: info@fatra.io